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Christmas Closures & Warranty Claims

Posted: Thu, 15.12.2016

Christmas Closures & Warranty Claims. 
Over Christmas we have made the decision to take a holiday and enjoy the time with our family something we rarely get to go becuase of the nature of our business this will mean that we may not answer you email or phone enquiry immediately and we hope you understand that we will get to you once we are back at work. 

We will be closing 22nd December 2016 and will not be back until the 20th January 2017. We will have limited email and phone during this time and the warehouse will also be closed from 22nd Dec - 9th Jan so very limited order processing will be available over this time. We apologise for any inconvenience. 

If you have a warranty concern please follow the insturctions found on the saftey sheet and email your name, address, receipt details and photos of the fault  and base of the toy where you inflate it to [email protected] and copy in [email protected] as well please. 
Once we have your details someone will be on contact with you to discuss the next step. 

Please note this may not be till the second week in January. 

All calims will be dealt with as fast as possible and please know we never knowingly sell a faulty product and we are sincerely sorry if you have any issue at all. 
We wish you all a Merry Christmas & a Happy New Year.
Kindly Deborah and the Team at Bop Along Buddies

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